FILE, CONTINUE OR TRACK MY CLAIM



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Learn about your plan’s benefits and features.

With Visible Protect plans, it’s easy to stay connected. We’ll help keep your device and personal information safe and secure. Use the chart below to find your plan.

For coverage summaries with service fees/deductibles, exclusions and provider information, download the below brochure for your plan.  For Service Fees/Deductibles on approved claims, click here.

 

Visible Protect plans for iPhone devices

 

 

 

COMPLETE OFFER

     

 

Visible Protect

Visible Protect Service Contract 

Visible Protect Insurance

Visible Protect Pre-Owned
(Service Contract)

iPhone Coverage

       

Hardware Service Issues*

 

Accidental Damage (drops, cracks, spills)

 

Loss/Theft

 

 

Service and Support

       

File a Claim Online 24/7

Receive replacement devices as early as next business day, when available

 

 

Service and Support with AppleCare Services**

       
 

 

• 24/7 priority access to Apple experts via chat or phone
• Software support for iOS, iCloud, and Apple-branded iPhone apps
• Apple-certified repair or replacement with Express Replacement Service
• Service at Apple Stores and Apple Authorized Service Providers

 
     

 
     

 
     

 
     

Valuable Features with the Pocket Geek® by Assurant® app†

 

 

Locate
Find your lost or stolen iPhone
Device Optimization
Run diagnostics, get tips, monitor data usage, boost battery performance, and more…
Policy Access
View coverage documents and FAQs

  Includes Device Optimization Tools and Policy Access 

 

*For Visible Protect and Visible Protect Service Contract, coverage for Hardware Service issues (mechanical/electrical breakdown) begins after the manufacturer’s warranty expires.
** Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you purchase the device from Visible and enroll in Visible Protect, and as long as your plan coverage remains uninterrupted. Once your device is no longer eligible for AppleCare Services, our obligation to you under the Service Contract will be provided by another Assurant-authorized repair center, where available.
Visible Protect and Visible Protect Service Contract plan customers must download and register the Pocket Geek by Assurant app to have full access to its features. Device Optimization features are provided to all Visible customers at no additional cost; customers are not required to enroll in a Visible protection plan to access these features.  Availability and features may vary by device, operating system or protection plan. Data charges may apply. Pocket Geek and Assurant are service marks of Assurant, Inc. registered in the U.S. and other countries. Pocket Geek by Assurant is not an insurance product or a service contract, and the enhanced features are part of Visible Protect and Visible Protect Service Contract plans.

 

Visible Protect plans for Android devices

 

 

COMPLETE OFFER

     

 

Visible Protect

Visible Protect Service Contract 

Visible Protect Insurance

Visible Protect Pre-Owned (Service Contract)

Phone Coverage

       

Hardware Service Issues*

 

Accidental Damage (drops, cracks, spills)

 

Loss/Theft

 

 

Service and Support

       

File a Claim Online 24/7

Receive replacement devices as early as next business day, when available

 

 

Data Security and more with Pocket Geek® by Assurant® app**

 

 

Antivirus
Safeguard your device and data from hackers and other threats.
Locate, Alarm, Lock and Wipe
Find your lost or stolen phone and remotely lock or wipe it.
Device Optimization
Run diagnostics, get tips, monitor data usage, boost battery performance and more…
Policy Access
View coverage documents and FAQs

  Includes Device Optimization Tools and Policy Access 

 

*For Visible Protect and Visible Protect Service Contract, coverage for Hardware Service issues (mechanical/electrical breakdown) begins after the manufacturer’s warranty expires.
**Visible Protect and Visible Protect Service Contract plan customers must download and register the Pocket Geek by Assurant app to have full access to its features. Device Optimization features are provided to all Visible customers at no additional cost; customers are not required to enroll in a Visible protection plan to access these features.  Availability and features may vary by device, operating system or protection plan. Data charges may apply. Pocket Geek and Assurant are service marks of Assurant, Inc. registered in the U.S. and other countries. Pocket Geek by Assurant is not an insurance product or a service contract, and the enhanced features are part of Visible Protect and Visible Protect Service Contract plans.

 

 

Tell Me More about Visible Device Protection Plans

For Visible Protect, Visible Protect Service Contract or Visible Protect Insurance:

Click here if you have an iOS device
Click here  if you have an Android device

The above plan offerings are currently not available in Alaska, New York, or Washington D.C.

For Visible Protect Pre-Owned (for iOS and Android devices), Click here.

Protection plan terms and conditions and all related communications will be delivered by email with your consent. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-866-576-1669 Monday through Friday from 7:00 am – 12:00 am ET, Saturday from 9:00 am – 12:00 am ET, and Sunday 10:00 am – 8:00 pm ET. (Holidays may affect these hours.)

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