Program Info
Learn about your plan's benefits, coverage, and program summaries below. Use the following links for Metro Complete Device Protection, Metro Advanced Device Protection or Metro Basic Device Protection. If you prefer, you can use the Metro Protection app to view plan details and file a claim.
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
Accidental Damage
Drops? Cracks? Spills?
You get unlimited repairs and replacements if your device is accidentally damaged. Includes liquid damage.
Mechanical and electrical failure
Malfunctioning device?
You're covered if your device experiences mechanical or electrical failure.2
Screen Repair
Broken front screen or back glass?
Get fast, unlimited front screen and back glass repairs for $0 for eligible smartphones repaired by Assurant authorized repair centers.1
For approved Accidental Damage and Mechanical/Electrical failure claims: $10-$90 deductibles, depending on device tier.
For approved Loss and Theft claims: $20-$275 deductible depending on device tier.
McAfee® Security for Metro by T-Mobile
Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, ans explore online confidently with industry-leading security against digital threats.
Download the McAfee® Security for Metro® 3 app from the Google Play™ store or App Store® .
Get more info and see the terms by visiting www.mcafee.com/metrobyt-mobile.
Scam Shield Premium
Take total control with advanced scam-blocking technologies so you can identify and report likely scam calls and block call and texts.
Metro Protection app
File and track claims, view plan information, find useful tips tailored to your specific device and access live support for all of your connected devices.
Download the app now! Google Play™ store or App Store® .
View / Download brochure
Metro Device Protection
Sample Terms and Conditions:
Metro Device Protection
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Includes liquid damage.
Mechanical and electrical failure
Malfunctioning device?
You're covered if your device experiences mechanical or electrical failure.2
Screen Repair
Broken front screen or back glass?
Get fast, unlimited front screen and back glass repairs for $20-$29, depending on the device tier for eligible smartphones repaired by Assurant authorized repair centers.1
Up to 5 claims for either Loss/ Theft, Accidental Damage or Mechanical/Electrical failure within any rolling 12-month period starting on the date of the first repair or replacement.
For approved Accidental Damage and Mechanical/Electrical failure claims: $20-$175 deductibles, depending on device tier.
For approved Loss and Theft claims: $20-$275 deductible depending on device tier.
McAfee® Security for Metro by T-Mobile
Monitor personal data, receive breach alerts, see personalized recommendations to keep your info safe, ans explore online confidently with industry-leading security against digital threats.
Download the McAfee® Security for Metro® app from the Google Play™ store or App Store® .
Get more info and see the terms by visiting www.mcafee.com/metrobyt-mobile.
Metro Protection app
File and track claims, view plan information, find useful tips tailored to your specific device and access live support for all of your connected devices.
Download the app now! Google Play™ store or App Store® .
View / Download brochure
Metro Device Protection
Sample Terms and Conditions:
Metro Device Protection
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Includes liquid damage.
Mechanical and electrical failure
Malfunctioning device?
You're covered if your device experiences mechanical or electrical failure.2
Up to 1 claim for either Loss/ Theft, Accidental Damage or Mechanical/Electrical failure witihin any rolling 12-month period starting on the date of the first repair or replacement.
For approved Accidental Damage and Mechanical/Electrical failure claims: $20-$275 deductibles, depending on device tier.
For approved Loss and Theft claims: $20-$275 deductible depending on device tier.
View / Download brochure
Metro Protection
Sample Terms and Conditions:
Metro Protection
1This applies when and where repair service is available; otherwise, we'll provide a replacement device and collect the appropriate deductible based on device tier for all other accidental damage.
2Mechanical and electrical failure coverage begins after the manufacturer's warranty expires.
3McAfee Security for T-Mobile with ID theft Protection is provided by McAfee. For more information and legal disclaimers, visit: https://www.mcafee.com/consumer/en-us/policy/global/legal.html