Device Repair &
Replacements Made Easy


phone action question icon

Device make/manufacturer, model, serial number, and IMEI number

account holder icon

Account holder contact information

task checklist icon

Details about what happened to your device

Smart Phone Repair
in-store repair

In-Store Repair

If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.

replace my device

Replace My Device

Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.

Upon a claim approval, the device will be repaired with reconditioned parts or replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one isn't available, it'll be replaced with a new model of like kind and quality.

File, continue, or track a claim
for your mobile device.