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File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, serial number, and IMEI number
Account holder contact information
Details about what happened to your device
Deductible payment (if applicable)
If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
Upon a claim approval, the device will be repaired with reconditioned parts or replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one isn't available, it'll be replaced with a new model of like kind and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Required field: Enter your email address
Required field: Enter your ZIP code from your claim
Date of Incident
Required field: <p>Date of Incident</p>
Note: Once submitted, this date cannot be changed.
Required field: Serial Number of Claimed Device
Unfortunately, the serial number entered does not match our records. Please try again.
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