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General Information

Why should I enroll in device protection?

Total Wireless device protection plans provide coverage for cracks, spills, even loss and theft, based on your plan. Plus, the freedom to choose your premium benefit with TWP+.

For only $5 for Total Wireless Protect (TWP) or $8 for Total Wireless Protect+ (TWP+), per month per device, you can rest assured that should the unexpected occur, you can avoid costly repairs or replacements, and get back up and running quickly.

Explore our plans in the program info page and get all the details you need.

Coverage automatically renews monthly unless cancelled by you or us.

Does the coverage renew monthly?

Coverage renews monthly unless cancelled by you or us. Coverage continues if Auto Pay is selected for device protection before your mobile plan cycle ends or upon your timely payment. If Auto Pay isn’t selected, or timely payment isn't made before your mobile plan cycle ends, your coverage is canceled by you and won't be renewed at the end of your current cycle. If you make a payment within 30 days of the end of your current cycle, your coverage will be reinstated on the date of your payment.

Are there any claim limits?

Yes, claim limits vary depending on the type of incident and your selected coverage plan, and are subject to any rolling 12-month period starting on the date of the first repair or replacement. The maximum coverage per approved claim will be the lesser of the replacement value of the covered device or the purchase price of the claimed device, minus your deductible/service fee. Please review the Claim Limits table below and your coverage documents to see additional information on your specific claim limits per plan.

Claim limits:
		Claim limits
Type of incident	TWP+	TWP
Loss/theft	2	No Coverage
Accidental damage - front screen and back glass repairs (eligible devices)¹	2	2
All other accidental damage	2	2
Mechanical or electrical failure	Unlimited	Unlimited

¹Available for select smartphones only. When and where repair service is available at an Assurant-Authorized repair center. Some devices are not eligible for back glass repair (e.g., iPhone 12, Samsung Flip, and Motorola RAZR). When repair service is not available, a replacement is available under Accidental Damage (All Other) for a $29 to $349 service fee, depending on your device tier.

Are there any service fees or deductibles?

Yes, once your claim is approved, a service fee/deductible (based on your device tier, type of claim, and selected coverage plan) will be collected from you by credit card, debit card, or eCheck. As your device depreciates, it may be classified under another tier, and your service fee/deductible would be adjusted accordingly.

Go to Service Fee/Deductible page to find your deductible/service fee based on your device tier and corresponding incident you’re filing a claim for.

Where can I view my coverage documents (terms and conditions)?

After you enroll, your coverage documents will be delivered to you. You can also come back to this site and view your coverage documents by going to the My Documents tab at the top of the page and entering your mobile number. Note: Be sure to save the PDF where you keep your other important documents.

Claims Process

What’s the fastest way to file a claim?

You can file a claim 24/7 by simply visiting the home page here and selecting the File or Track a Claim button.

You may also call Assurant at 1-833-456-0146^‡.

^‡Hours of operation: Monday-Friday: 7:00 am - Midnight Eastern Time. Saturday: 9:00am - Midnight Eastern Time. Sunday: 10:00am - 8:00pm Eastern Time. Major US holidays may impact this schedule.

What information do I need handy to start a claim?

Have the following information ready:

Your wireless number
ZIP code associated with your wireless account
Device make, model and IMEI
Cause and date of loss, breakdown or damage
Service fee payment method, if applicable (by credit card, debit card)

You may be required to disable the Find My/Find My iPhone or any other security features prior to making a claim and before sending back a claimed device.

Where can I find the serial number (IMEI) for my device?

To find your IMEI:

-On the device itself: the IMEI is engraved in tiny print on the SIM card tray

-Working device: Dial: *#06# (IMEI appears on screen) or Settings: Go to Settings → About Phone (or General → About)

-Lost/Stolen device: the IMEI is included on the original box the device came in, typically alongside information like the serial number.

How long do I have to file a claim?

We encourage you to file a claim as quickly as possible to minimize your downtime. Refer to your coverage documents for details on the specified time lime to file a claim.

Why should I provide my email address when filing a claim?

Your email address helps us keep you in the loop on important claim information, such as when your claim is approved as well as device shipment and delivery tracking details. Don’t worry… Your email address is used for claim purposes only.

See our Privacy Policy

Your Replacement Device

If my claim is approved for replacement, how long does it take to receive my replacement device?

Once your claim is approved and your service fee has been paid, replacement devices will be shipped via next-business-day delivery, when available, at no additional cost.

Will my replacement device be exactly the same make and model as the original?

All device repairs and replacements will be with reconditioned parts and devices of like kind and quality. If reconditioned parts or devices aren’t available, then repairs and replacements will be with new parts and devices of like kind and quality. Device color may vary depending on availability.

How do I activate my replacement device?

For more details refer to the Quick Start Guide you received with your replacement device.

There’s something wrong with my replacement device. What do I do?

We’re sorry to hear that! Please contact us at 1-833-456-0146 regarding your issue.

Returning Your Broken Or Damaged Device

If my claim was approved for a device replacement, why do I need to return my damaged device?

Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant using the instructions provided. If you don’t return your damaged device to Assurant within 10 days from the date you receive your replacement, you’ll be charged a fee equal to the retail price of the replacement device plus applicable shipping costs. Please refer to your coverage documents for details.

How do I return my broken or damaged device?

You will find what you need to return your damaged device in the replacement device package.

If you’re returning an Apple® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.

You can also track the claimed device to make sure we received it; just click File or Track My Claim to find the status.

If you're returning an iPhone 18 Pro Max, go to Settings > General > Transfer or Reset iPhone > Prepare to Ship > Repair, Trade-in or Return. Follow the on-screen instructions.

Is there a fee if I don’t return my damaged device?

Yes, If you don’t return your damaged device to Assurant when requested, you’ll be charged a fee equal to the retail price of the replacement device plus applicable shipping costs. Please refer to your coverage documents for details.

I can’t find the prepaid mailing label to return my damaged device. What should I do?

If you misplaced the prepaid mailing label needed to return your damaged device, you can print a replacement mailing label following these three easy steps:

From the Homepage, start at the File, Continue or Track My Claim box. Enter your mobile number or serial number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
Enter your ZIP code and click Submit.
Click the My Return Instructions tab located at the top. Then click Return Receipt Label to download your label in PDF format