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Program Info

 

Front Screen and Back Glass Breakdown and Damage

Cracked screen or back glass? Fix it as soon as same-day with unlimited repairs for $29 per claim type.2,4 

Loss & Theft

Lost or stolen device? Get back up and running quickly with replacement device shipped to you via next-business-day.1, 2

 


Mechanical and Electrical Failure

You're covered if your device experiences a mechanical or electrical failure after the device's manufacturer or pre-owned warranty expires.

 

Battery Replacement

When your phone isn’t holding a charge like it used to, stay powered up with quick and easy battery replacements.2

Accidental Damage

Drops? Cracks? Spills? Your device will be repaired or replaced if it’s accidentally damaged. Includes back glass repair and liquid damage. 1, 2

 

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Repair and Replacement Premium (all states excluding New York)

 

To learn more, visit the Spectrum Mobile device protection plans page.

For full details on coverage benefits, exclusions, coverage limits, and service fees and deductibles, see FAQs, Sample Coverage Documents, and Mail in Repair Terms and Conditions.

If you opted in for electronic communications at the time of enrollment, the Repair and Replacement Premium plan coverage documents and all related communications will be delivered by email. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-877-875-4282.

Front Screen-Only Breakdown and Damage

Cracked screen? Fix it as soon as same-day with unlimited screen-only repair for $29 per claim type.2 Covered Device is eligible for front screen-only breakdown or damage repair, or replacement when there is no additional device damage or failure that would prevent us from replacing the front screen.

Loss & Theft

Lost or stolen device? Get back up and running quickly with replacement device shipped to you via next-business-day.1, 2

 

View / Download brochure

Repair and Replacement (all states excluding New York)

 

To learn more, visit the Spectrum Mobile device protection plans page.

For full details on coverage benefits, exclusions, coverage limits, and service fees and deductibles, see FAQs, Sample Coverage Documents, and Mail in Repair Terms and Conditions.

If you opted in for electronic communications at the time of enrollment, the Repair and Replacement plan coverage documents and all related communications will be delivered by email. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-877-875-4282.

Loss & Theft

Lost or stolen device? Get back up and running quickly with replacement device shipped to you via next-business-day.1, 2

 

Accidental Damage (Only available in New York)

Accidents may happen. Count on repair and replacement coverage in case of drops, spills, cracks.1, 2

 

View / Download brochure

Repair and Replacement (New York only)

 

For full details on coverage benefits, exclusions, coverage limits, and service fees and deductibles, see FAQs and Sample Coverage Documents.

If you opted in for electronic communications at the time of enrollment, the Repair and Replacement plan coverage documents and all related communications will be delivered by email. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-877-875-4282.

Important Notice: Effective August 24, 2026, the Tier 1 Accidental Damage (All Other) service fee will decrease from $40 to $29, and the Tier 3 Loss/Theft deductible will decrease from $280 to $249. Also, claim limits for Accidental Damage and Loss/Theft will increase from 2 to 6 claims within a rolling 12-month period from the date of the first repair or replacement.

Hardware Service

You're covered if your device experiences a mechanical or electrical failure after the device's manufacturer or pre-owned warranty expires.

Accidental Damage

Drops? Cracks? Spills? Your device will be repaired or replaced if it's accidentally damaged.1, 2

 

Loss & Theft

Lost or stolen device? Get a replacement device shipped to you as soon as next-business-day so you can reconnect quickly.1,2

No-fee Early Upgrades

Upgrade to the latest smartphones and tablets after 50% of your financed device is paid off.3

Pocket Geek® Suite

Make the most of your smart devices with Pocket Geek® Mobile by Assurant. Access to unlimited technical support, up to 50 GB of secure backup, and Antivirus and Wi-Fi Security by Avast, and easy online claim filing.

Smart Device Setup

Need help setting up your new or replacement device? Schedule a personalized live support session for help setting up your device, transferring data, and more.

 

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Spectrum Mobile Protection Plan

For full details on coverage benefits, exclusions, coverage limits, and service fees and deductibles, see FAQs, Coverage Documents and Service Fee/Deductible.

If you opted in for electronic communications at the time of enrollment, the Spectrum Mobile Protection Plan coverage documents and all related communications will be delivered by email. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-877-875-4282.

1 Accidental damage and loss/theft claims are subject to a Service Fee/Deductible. Terms and conditions apply.

2 After claim approval.

3 The no-fee early upgrades benefit only applies to Android customers who are enrolled in a protection plan. Customers with Apple smartphones do not pay an upgrade fee regardless of protection plan enrollment.

4 Applies when service is provided through an Assurant-authorized repair center when and where repair service is available; otherwise, a replacement is available for the mechanical and electrical failure and accidental damage – all other service fee of $99 (Tier 1), $149 (Tier 2), $249 (Tier 3), $399 (Tier 4), or $449 (Tier 5).

Property insurance (lost, stolen and accidental damage coverage) in New York is underwritten by American Security Insurance Company. Property insurance (for lost and stolen coverage) in all other states is underwritten by American Bankers Insurance Company of Florida. The Service Contract Provider is Federal Warranty Service Corporation in all states, except in California where the Provider is Sureway, Inc.; in Florida where the Provider is United Service Protection, Inc., and in Oklahoma where the Provider is Assurant Service Protection, Inc. There is no service contract in New York. These companies operate under the trade name Assurant.