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Starting a Claim

This site is the easiest way to file your claim. Go to the Home page and start at the “File, Continue and Track My Claim” section located at the right-hand side. You may also call Assurant at 1-800-316-2075 and a care specialist will help you through the process. You’ll need the following information:

  • Your mobile number or IMEI
  • Your device, make and model
  • Description of what happened to your device and date of incident
  • Contact info (we may ask for your government issued ID
  • Your account PIN number or security question (for security purposes)
  • Payment method for deductible (can be paid by credit card/debit card/eCheck)

What if I can't find the IMEI number for my device?

You can find your device's 15-digit IMEI number on the original packaging, purchase receipt, or at metrobyt-mobile.com account. Alternatively, if your device is working, dial *#06# or go to the Settings menu and select General or About (varies by manufacturer).

You have access to a two-claim limit within a rolling 12-month period, based on the date of the first repair or replacement. Once the claim limit is reached, coverage is terminated. You can file a claim by going to mymetroclaim.com or by calling Assurant at 1-800-316-2075.

We encourage you to file a claim as quickly as possible to minimize your downtime. Refer to your coverage documents for details on whether you must file a claim within a specified amount of time.

Identity verification protects your identity and ensures that only an authorized individual is utilizing the benefits of the program.

I’m getting an error related to the quality of my ID Scan. I need help!

To complete the ID scan process, you’ll need to take a clear picture of your ID. Here are some useful tips!

  • Put your ID on a flat surface when taking the picture
  • Use a flat surface to provide some background contrast to the ID/document and ensure there’s a visible, darker border around the ID/document
  • Don’t angle your camera to avoid a skewed picture
  • Make sure all four edges and corners of the ID/document are clearly visible
  • Avoid glare and shadow on both the front of the ID and the barcode on the back
  • Aim for well-lit images (no flash), in sharp focus, and not rotated
  • Provide two images when loading a driver’s license; one for the front and one for the back. If you load the same image twice, we can’t verify the identification and it’ll delay your claim
  • Use the main page only when loading a passport, and make sure it’s a clear photo with the barcode included
  • Remember the file size should be less than 5MB

Note: If the image doesn’t follow these guidelines, we won’t be able to verify the identification and it’ll delay your claim.

Borrow a friend’s or family member’s device or upload a previously saved picture of a Government Issued ID that adheres to the guidelines listed above.