Got a device that's still unprotected?
For a limited time only (August 7 – December 31, 2023), you can enroll in PHP or PHP Device Insurance, regardless of when you activated your device. Don't miss out. Visit your nearest Metro by T-Mobile store today!
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We've made it easy for you to understand your Premium Handset Protection® plan. Just browse through this section to find the answers to our most commonly asked questions.
Find out what you need to do and what information you need to have handy to start a claim with us.>>
Details about how to provide the documentation needed to complete your claim and return your damaged device. >>
Find out how to check your claim status and when to expect your replacement device. >>
Stuff you need to know about your device protection plan and what’s covered. >>
Learn about the deductible that applies to your device. >>
Have questions after you’ve completed a claim and received your replacement device? >>
Learn about the products and how to get started.>>
We’re here to help - by phone, by email, by fax or through our contact us form - reach out to us here. >>
If you recently received a notification about your plan, find answers to FAQs about this notification. >>
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