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Metro FAQ

We've made it easy for you to understand your Premium Handset Protection® plan. Just browse through this section to find the answers to our most commonly asked questions.

Starting a Claim

Find out what you need to do and what information you need to have handy to start a claim with us.>>

Completing a Claim

Details about how to provide the documentation needed to complete your claim and return your damaged device. >>

Tracking a Claim

Find out how to check your claim status and when to expect your replacement device. >>

PHP Plan & Coverage

Stuff you need to know about your device protection plan and what’s covered. >>

Deductible Info

Learn about the deductible that applies to your device. >>

Replacement Device

Have questions after you’ve completed a claim and received your replacement device? >>

McAfee® Security for Metro® by T-Mobile with ID Theft Protection Support

Learn about the products and how to get started.>>

Contact Us

We’re here to help - by phone, by email, by fax or through our contact us form - reach out to us here. >>

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