Program Info
Learn about your plan’s features and benefits. With Visible Protect plans, it’s easy to stay connected. We’ll help keep your device and personal information safe and secure.
Mechanical/electrical failure*
You're covered if your device experiences mechanical breakdown. Even after the manufacturer's warranty expires.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Plus, get $29 screen-only repair (eligible smartphones only).**
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
File a claim online 24/7
You can file a claim online 24/7.
Replacement devices
Receive replacement devices as early as next business day, when available.
AppleCare Services†
- 24/7 priority access to Apple experts via chat or phone
- Software support for iOS, iCloud, and Apple-branded iPhone apps
- Apple-certified repair or replacement with Express Replacement Service
- Service at Apple Stores and Apple Authorized Service Providers
Device support enhancements with Pocket Geek® Mobile by Assurant® app††
With Visible Protect and Visible Protect Service Contract, you get access to the Pocket Geek® Mobile by Assurant® app, which includes features like:
Access to coverage docs, claim site and service fees/deductibles
Device-specific how-to and troubleshooting guides
Download in the App Store or Google Play Store
View / Download brochure
Visible Protect
View Sample Terms and Conditions
Visible Protect
Important Notice: Effective February 18, 2025, there are pricing changes coming to the program. Click here for more information.
Mechanical/electrical failure*
You're covered if your device experiences mechanical breakdown. Even after the manufacturer's warranty expires.
File a claim online 24/7
You can file a claim online 24/7.
Replacement devices
Receive replacement devices as early as next business day, when available.
Device support enhancements with Pocket Geek® Mobile by Assurant® app††
With Visible Protect and Visible Protect Service Contract, you get access to the Pocket Geek® Mobile by Assurant® app, which includes features like:
Access to coverage docs, claim site and service fees/deductibles
Device-specific how-to and troubleshooting guides
Download in the App Store or Google Play Store
View / Download brochure
Visible Protect Service Contract
Brochure Effective 2/18/2025
View Sample Terms and Conditions
Visible Protect Service Contract
Important Notice: Effective February 18, 2025, there are pricing changes coming to the program. Click here for more information.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Plus, get $29 screen-only repair (eligible smartphones only).**
Loss & Theft
Lost or stolen device?
Get a replacement device so you can reconnect quickly.
File a claim online 24/7
You can file a claim online 24/7.
Replacement devices
Receive replacement devices as early as next business day, when available.
View / Download brochure
Visible Protect Insurance
Brochure Effective 2/18/2025
View Sample Terms and Conditions
Visible Protect Insurance
Terms and Conditions Effective 2/18/2025
Mechanical/electrical failure*
You're covered if your device experiences mechanical breakdown. Even after the manufacturer's warranty expires.
Accidental Damage
Drops? Cracks? Spills?
Your device will be repaired or replaced if it's accidentally damaged. Plus, get $29 screen-only repair (eligible smartphones only).**
File a claim online 24/7
You can file a claim online 24/7.
Replacement devices
Receive replacement devices as early as next business day, when available.
View / Download brochure
Visible Protect Pre-Owned (Service Contract)
View Sample Terms and Conditions
Visible Protect Pre-Owned (Service Contract)
For coverage and program summaries with service fees/deductibles, exclusions and provider information, download the brochure for your plan. For Service Fees/Deductibles on approved claims, click here.
*For Visible Protect and Visible Protect Service Contract, coverage for mechanical/electrical failure begins after the manufacturer’s warranty expires. For Visible Protect Pre-Owned, your mechanical/electrical breakdown coverage begins on your coverage effective date.
†Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you purchase the device and enroll in Visible Protect, and as long as your plan coverage remains uninterrupted. Once your device is no longer eligible for AppleCare Services, our obligation to you under the Service Contract will be provided by another Assurant-authorized repair center, where available.
††Customers must download and register the Pocket Geek Mobile by Assurant app to have access to its features. All carrier customers can download and register the app to access select features. Availability and features may vary by device, operating system or protection plan. Data charges may apply. Pocket Geek Mobile and Assurant are service marks of Assurant, Inc. registered in the U.S. and other countries. Pocket Geek Mobile by Assurant is not an insurance product or a service contract, and the enhanced features are part of Visible Protect and Visible Protect Service Contract plans.
Protection plan terms and conditions and all related communications will be delivered by email with your consent. See the Consent to Conduct Business Electronically Agreement. Your consent to electronic delivery is not required to obtain or renew any product or service provided by us. Paper copies may be requested by calling 1-866-576-1669 Monday through Friday from 7:00 am – 12:00 am ET, Saturday from 9:00 am – 12:00 am ET, and Sunday 10:00 am – 8:00 pm ET. (Holidays may affect these hours.)
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