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FILE, CONTINUE OR TRACK MY CLAIM
Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with this mobile number. Please provide the serial number (IMEI) for the device you wish to claim.
Unfortunately, the serial number entered does not match our records. Please try again.
Our claims site mymetroclaim.com will be the easiest way to file your claim. You may also call Assurant at 1-800-316-2075 and a Care Specialist will help you through the process. You’ll need the following information:
In all states, except NY, NJ, and CT, to file a claim for an incident that happened before July 1, 2019, visit Asurion at phoneclaim.com/metro.
In NY, NJ, and CT device protection for Metro PHP subscribers is administered by Asurion. You can visit them at phoneclaim.com/metro for any claims-related assistance.
What if I can't find the serial number (IMEI) for my device?
Your 15-digit IMEI number is typically located underneath the battery but you can also check your device’s original packaging or purchase receipt. If your device is still working, dial *#06# to display the IMEI number. For some manufacturers it’s found in the settings. You can also call your mobile carrier to get it.
You have access to a two-claim limit within a rolling 12-month period, based on the date of the first repair or replacement. Once the claim limit is reached, coverage is terminated. You can file a claim by going to mymetroclaim.com or by calling Assurant at 1-800-316-2075.
We encourage you to file a claim as quickly as possible to minimize your downtime. Refer to your coverage documents for details on whether you must file a claim within a specified amount of time.
Identity verification protects your identity and ensures that only an authorized individual is utilizing the benefits of the program.
I’m getting an error related to the quality of my ID Scan. I need help!
To complete the ID scan process, you’ll need to take a clear picture of your ID. Here are some useful tips!
Note: If the image doesn’t follow these guidelines, we won’t be able to verify the identification and it’ll delay your claim.
Borrow a friend’s or family member’s device or upload a previously saved picture of a Government Issued ID that adheres to the guidelines listed above.