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FILE, CONTINUE OR TRACK MY CLAIM
Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with this mobile number. Please provide the serial number (IMEI) for the device you wish to claim.
Unfortunately, the serial number entered does not match our records. Please try again.
Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, the replacement will be made with a new device of like type and quality. The replacement device comes with a 180-day warranty or the original manufacturer’s warranty; the longer term applies.
For more details refer to the Quick Start Guide you received with your replacement device.
We’re sorry to hear that! Please Contact Us regarding your issue.
This program covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories provided as part of your original purchase are covered only in the event of the simultaneous loss or theft of both the device and the accessory.
Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant® using the instructions provided. If you don’t return your damaged device to Assurant within 15 days from the date you receive your replacement, you’ll be you’ll be charged a fee of up to $2,000. In no event will the fee be greater than the value of the replacement device. Please refer to your coverage documents for details.
We provided you with instructions on how to return the device, along with prepaid shipping materials in your replacement box. Check out the steps at the top of the Quick Start Guide.
If you’re returning an Apple® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.
If you provided your email address when filing your claim, we’ll send you a confirmation email when we receive your damaged device.
If you’ve misplaced the mailing label needed to return your damaged device to Assurant, you can print a replacement mailing label following these three easy steps: