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Replacement Devices

The replacement device I received is not exactly the same as my original device. How come?

Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, the replacement will be made with a new device of like type and quality. The replacement device comes with a 180-day warranty or the original manufacturer’s warranty; the longer term applies.

How do I activate my replacement device?

For more details refer to the Quick Start Guide you received with your replacement device.

 

There’s something wrong with the replacement I received. What do I do?

We’re sorry to hear that! Please Contact Us regarding your issue.  

 

Why didn’t I get a charger or headsets with my replacement device?

This program covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories provided as part of your original purchase are covered only in the event of the simultaneous loss or theft of both the device and the accessory.

 

Why do I need to return my damaged device?

Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant® using the instructions provided. If you don’t return your damaged device to Assurant within 15 days from the date you receive your replacement, you’ll be you’ll be charged a fee of up to $2,000. In no event will the fee be greater than the value of the replacement device. Please refer to your coverage documents for details.

 

How do I return my damaged device?

We provided you with instructions on how to return the device, along with prepaid shipping materials in your replacement box. Check out the steps at the top of the Quick Start Guide.

If you’re returning an Apple® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.

How can I confirm that you received my damaged device?

If you provided your email address when filing your claim, we’ll send you a confirmation email when we receive your damaged device.

I can’t find the mailing label I need to return my damaged device. What should I do?

If you’ve misplaced the mailing label needed to return your damaged device to Assurant, you can print a replacement mailing label following these three easy steps:

  1. From the Homepage, start at the File, Continue or Track My Claim box. Enter your mobile number or serial number, complete the security check and click Submit. Once your number has been verified, click Track My Claim.
  2. Enter your ZIP code and click Submit.
  3. Click the My Return Instructions tab located at the top. Then click Return Receipt Label to download your label in PDF format.