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PHP Plan & Coverage

Is Premium Handset Protection Program® (PHP) available in every state?

“PHP is available in all states. To file a claim: Subscribers in New York, New Jersey and Connecticut, call 1-866-862-3397 or go online phoneclaim.com/metro. All other Subscribers, call 1-800-316-2075 or go online mymetroclaim.com.

Where can I add Premium Handset Protection Program® (PHP)?

At any Metro® by T-Mobile store. You can also call Metro at 1-888-8metro8.

When can I add Premium Handset Protection Program® (PHP)?

Device Protection may only be added during a "qualifying event". Typically, this is within 7 days of the purchase (order date) of a Metro by T-Mobile branded device from an authorized Metro by T-Mobile store or online order. Qualifying events apply to new activations or upgrade devices with no previous network history. BYOD phones are not eligible for PHP.

What does PHP include?

Premium Handset Protection® (PHP) includes insurance benefits covering loss, theft, accidental damage (including liquid damage), and mechanical or electrical breakdown after the manufacturer’s warranty expires.

Check out the Program Info for additional coverage details such as deductibles, exclusions, and provider information.

In addition, PHP also provides content protection with McAfee® Security for Metro by T-Mobile with ID Theft Protection. McAfee® protection includes:

✓  Security against online threats, viruses, data loss and risky apps

✓  Access to register up to 10 devices with one account, including smartphones, tablets, PCs and Macs. For MetroSMART Ride PHP customers, you need to first register your SMARTRide device, and download the McAfee Security for Metro app to your Metro phone to activate.

✓  Ability to track a lost device, sound an alarm and lock and wipe data remotely

✓  ID protection to detect identify theft and help protect you from fraud

✓  Password management with the True Key™ app

Start protecting your devices by downloading the McAfee® Security for Metro® app in your app store.

How much does Premium Handset Protection® (PHP) cost per month?

The monthly cost of PHP is $6 per device. The monthly cost of $6 is made up of $3 for insurance coverage and $3 for McAfee Security for Metro by T-Mobile. Insurance device protection can be purchased separately for a monthly cost of $3 per device. McAfee Security for Metro by T-Mobile can also be purchased separately for a monthly cost of $3 per device. The monthly cost is billed as a separate charge to your wireless service account.

Where can I view my terms and conditions for PHP (coverage documents)?

After you enroll, your coverage documents will be delivered to you. You can also come back to this site and view your coverage documents by going the My Documents tab and entering your mobile number. Note: Be sure to save the PDF where you keep your other important documents. Your coverage documents can only be viewed here for the first two years after enrollment.