FILE, CONTINUE OR TRACK MY CLAIM
Pay Deductible & Complete Claim Form
Date of Incident
Note: Once submitted, this date cannot be changed.
Our records show that more than one device is associated with this mobile number. Please provide the serial number (IMEI) for the device you wish to claim.
Unfortunately, the serial number entered does not match our records. Please try again.
It helps us verify your info and deters fraudulent claims. Completing this documentation helps protect you.
Follow these steps to send us the necessary info to complete your claim:
Yes. Please fax your documents to 1-866-450-4080 and allow 24 hours for processing. Be sure to include your Name, Email Address, Claim Number and Mobile Phone Number on your documents.
Once your claim has been approved, the claimed device becomes property of the company providing your coverage and must be returned to Assurant® using the instructions provided.
You must return your damaged device within 15 days. Otherwise, you’ll be charged a fee of up to $2,000. In no event will the fee be greater than the value of the replacement device. Don’t let this happen to you! Mail your damaged device within the time allowed! Please refer to your coverage documents for details.
We provided you with instructions on how to return the device, along with prepaid shipping materials in your replacement box. Check out the steps at the top of the Quick Start Guide.
If you’re returning an Apple® device please refer to the Apple Device Owner's card, enclosed with your replacement device, for instructions on how to unlock your device, disconnect it from iCloud, and erase its content before returning it to us.
If you provided your email address when filing your claim, we’ll send you a confirmation email when we receive your damaged device.
If you’ve misplaced the mailing label needed to return your damaged device to Assurant, don’t worry! You may obtain a replacement mailing label following these three easy steps:
You may also contact us by phone, by email, by fax or through our contact us form.